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Field Services

The bedrock of effective schedule automation is data analytics. flowOS ingests your GPS, ticketing and order book data and applies advanced Data Mining and Machine Learning processes to better estimate achievable journey times at different times of the day, week and year. This data driven approach allows you to build precise, contextual timetables and delivery itineraries.

Better scheduling. Better response.

No two days days are the same for the field service technician. The technician alters their route for the rest of the day or risks losing business. A cable service technician must deal with two cancelled appointments, traffic-filled roads, and additional appointments for a colleague who called out sick. In these situations, the planned routes for the day become useless, and require a significant amount of coordination and time between dispatchers and drivers to create new plans so that all of the appointments will be met. These unpredictable environments make it tough for field service fleets to maintain efficient operations, meet their commitments, and keep customers happy. But Wise Systems can help.

Wise Systems delivers:

  • Responsive delivery routes powered by real-time algorithms to avoid delays

  • Constant fleet monitoring for any potential delays, and optimized re-routing to keep the team on plan

  • The ability to automatically rearrange stops to meet time-window commitments

  • An easy-to-use mobile app for drivers, enabling them to seamlessly log arrival and departure times, resequence stops, capture customer signatures, and receive and record customer-specific service notes

  • Fleet-wide visibility for dispatchers, giving them real-time views of fleet locations and delivery status, and the ability to monitor progress against plans and respond to driver needs

  • The ability for dispatchers to dynamically add new appointments to drivers’ schedules — new stops appear on drivers’ mobile devices without any phone calls or wasted time

  • A customer portal that enables delivery recipients to see their delivery status, including updated delivery times

  • Machine learning capabilities that continuously monitor all available data to optimize fleet performance over time

  • An easy-to-use experience for both drivers and dispatchers, enabling them to focus on customer service rather than routing and dispatching issues, or missed appointments

  • Integration with third-party systems

Our continuous scheduling platform automatically generates vehicle and asset schedules that maximise asset utilisation and deliver punctuality improvements.

  • Automate the generation and continuous adjustment of timetables and itineraries that maximise punctuality with minimal vehicle miles.

  • Generate different scenarios quickly based on different service frequencies, punctuality and headway targets.

  • Generate vehicle duties for complex service offers in minutes.

  • Explore subtle adjustments to frequencies, vehicle types and headway

  • Build in fleet servicing and charging into individual vehicle plans

  • Create operations plans for complex service corridors in minutes

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